FAQ
Ship Models
When Will an Out-of-Stock Ship Model Be Available Again?
Our pre-owned ship models are often one-of-a-kind items. Therefore, we cannot predict if or when a particular ship model will become available again.
For new ship models, availability depends on the manufacturer. Upon request, we are happy to contact the manufacturer to find out whether the model will be produced again.
Feel free to check our new arrivals regularly. The ship model you're looking for might be among them soon.
Do the Product Photos Show the Actual Ship Model?
Pre-owned models: We photograph each pre-owned ship model individually. This means you can be sure that you will receive the exact model shown in the product photos.
New models: Whenever possible, we use photos provided by the manufacturer. If no manufacturer photos are available, we photograph one of the models we have received ourselves.
Can You Notify Me When a Ship Model Is Available Again?
Unfortunately, we are currently unable to notify you personally when a particular ship model becomes available again.
As we regularly add new and pre-owned ship models to our collection, it's worth checking our new arrivals from time to time. The model you're looking for might be among them soon.
Does Modellperlen Also Produce Ship Models for Shipping Companies?
Yes, we also produce ship models for shipping companies in larger quantities.
One example is the FILIPPOS, a ship model we produced on behalf of a Greek shipping company.
Are you interested in having ship models produced for your shipping company? We would be happy to hear from you. Together, we can discuss the details and possibilities for your project.
Payment
What payment methods do you have?
At Modellperlen, you can conveniently pay using PayPal, credit card (Visa and Mastercard), Apple Pay, Google Pay, Shop Pay, Maestro, MobilePay or bank transfer.
The available payment methods will be displayed during checkout.
Can I change the payment method after placing an order?
Unfortunately, it is no longer possible to change your payment method directly once your order has been placed.
If you have accidentally selected the wrong payment method, please contact us as soon as possible. We will be happy to see if we can find a solution.
Is it possible to change the delivery address?
Please check your delivery address carefully before placing your order.
If you notice a mistake after placing your order, please contact us as soon as possible. We will check what options are available. However, for security reasons, we cannot always accommodate changes to the delivery address.
Shipment
Which countries do you ship to?
We ship our ship models within Germany and to numerous other countries worldwide.
You can find an overview of all the countries we deliver to, along with the respective shipping costs, on our Shipping Policy page.
How much are the shipping costs?
Shipping costs depend on the destination country.
You can find an overview of shipping costs for each country on our Shipping Policy page.
How long does delivery take?
Delivery times depend on the destination country.
You can find an overview of estimated delivery times on our Shipping Policy page.
Can I track my shipment?
Yes, all our orders are shipped with DHL and can be tracked online.
Once your order has been dispatched, you will receive a shipping confirmation with your tracking number. You can use this number to check the latest delivery status at any time via DHL's online tracking service.
Are There Additional Customs Charges for Deliveries Outside the EU?
For deliveries to the USA, we handle customs clearance. The associated costs are automatically calculated at checkout and added to the order total. This means you will not have to pay any additional customs duties when your order enters the USA.
For deliveries to other countries outside the EU, import duties, taxes and handling fees may apply. These costs must be paid by the recipient.
What Does DHL GoGreen Plus Mean for My Shipment?
Sustainable Shipping with GoGreen Plus from Deutsche Post and DHL
We ship your order with GoGreen Plus, the sustainability programme offered by Deutsche Post and DHL. This enables us to reduce greenhouse gas emissions associated with shipping (CO₂e) by at least 95%.
How does it work? Deutsche Post and DHL invest in alternative fuels and technologies within their logistics network, such as electric vehicles for transport and heat pumps in buildings.
The resulting CO₂e reductions are allocated proportionally to your shipment, reducing its attributed carbon footprint.
However, this does not necessarily mean that your specific shipment is physically transported using vehicles or facilities that operate with these sustainable fuels or technologies.
For more information about GoGreen Plus, please visit www.GoGreenPlus.de.
Your question wasn't included? Then please write to us using the contact form . We look forward to your message.